Refund Policy.
Refunds are available only for unused funds and only under the eligible conditions listed below.
When a refund may be accepted
A refund may be accepted in one of the following cases:
Your submitted ads were not approved by our review team.
FroggyAds is unable to complete an approved campaign due to lack of traffic or technical issues.
The advertiser no longer needs our services.
Refunds are only available for PayPal and bank wire payments of $500 or more.
Advertisers who violate the FroggyAds Terms of Service are not eligible for a refund.
Questions about a refund?
For additional information or refund questions, please contact our support team.
Start buying traffic on FroggyAds
Open your account and build your first campaign through the self-serve workflow.
Understanding how refunds work in practice
This plain-English summary is here to help you understand the policy above; it does not change or replace the terms, which always take precedence. FroggyAds is a self-serve platform, so the funds you deposit become advertising balance that you spend on traffic across 750+ SSP integrations. Because spent budget has already purchased real impressions and clicks, the most common questions are about unspent balance and the conditions under which it can be returned.
If something seems wrong with a charge or a campaign, the fastest path is to contact support on Telegram before disputing, so the team can look at your account, your transaction history and your campaign delivery together. Keep your records: your dashboard shows deposits, spend and any applied advertising bonus credits, which makes any review quicker. Bonus credits are promotional and are treated differently from deposited funds. For anything not covered here, the formal policy above and our support team are the authoritative sources.
Questions advertisers commonly ask about balances
Because FroggyAds is self-serve, your balance is yours to spend on traffic at your own pace, and most balance questions come down to timing and records. Deposits appear in your dashboard immediately once confirmed, spend is logged against the campaigns you run, and any applied advertising bonus credits are shown separately from deposited funds. Keeping an eye on these makes any conversation about your balance quick and clear.
If you ever believe a campaign was charged incorrectly or delivery did not match what you set up, reach out to support on Telegram first with your account details and the campaign in question. The team can review delivery, source-level reporting and your transaction history together, which usually resolves questions faster than a formal dispute. None of this changes the policy terms above; it simply helps you get answers quickly while those terms remain the authoritative reference for any refund decision.
Ready to launch your first campaign?
Create your FroggyAds account and start buying traffic across 750+ SSP sources.
See it inside the platform
Everything runs from one self-serve dashboard – launch, target precisely, then watch results by source and optimize in real time.
- Launch and target in one workflow
- Read performance by source ID
- SmartCPC and Adscore in the background
Questions, answered
Clear answers based on this page.
When can unused FroggyAds funds be refunded?
Refunds are available only for unused funds and only when the eligibility conditions in the Refund Policy are met, such as an unapproved campaign, an approved campaign FroggyAds cannot complete, or an advertiser who no longer needs the service.
Which payment methods and amounts are eligible for a refund?
The policy states that refunds are available for PayPal and bank wire payments of $500 or more. The published policy is the authoritative source for eligibility.
Can an account that violated the Terms of Service receive a refund?
No. Advertisers who violate the FroggyAds Terms of Service are not eligible for a refund under the published policy.
How do I ask FroggyAds about a refund?
Contact support with your account details, payment information and the relevant campaign or balance records so the team can review the request against the policy.