Refund Policy.

This plain-English summary is here to help you understand the policy above; it does not change or replace the terms, which always take precedence. FroggyAds is a self-serve platform, so the funds you deposit become advertising balance that you spend on traffic across 750+ SSP integrations. Because spent budget has already purchased real impressions and clicks, the most common questions are about unspent balance and the conditions under which it can be returned.

If something seems wrong with a charge or a campaign, the fastest path is to contact support on Telegram before disputing, so the team can look at your account, your transaction history and your campaign delivery together. Keep your records: your dashboard shows deposits, spend and any applied advertising bonus credits, which makes any review quicker. Bonus credits are promotional and are treated differently from deposited funds. For anything not covered here, the formal policy above and our support team are the authoritative sources.

Because FroggyAds is self-serve, your balance is yours to spend on traffic at your own pace, and most balance questions come down to timing and records. Deposits appear in your dashboard immediately once confirmed, spend is logged against the campaigns you run, and any applied advertising bonus credits are shown separately from deposited funds. Keeping an eye on these makes any conversation about your balance quick and clear.

If you ever believe a campaign was charged incorrectly or delivery did not match what you set up, reach out to support on Telegram first with your account details and the campaign in question. The team can review delivery, source-level reporting and your transaction history together, which usually resolves questions faster than a formal dispute. None of this changes the policy terms above; it simply helps you get answers quickly while those terms remain the authoritative reference for any refund decision.