The following terms give a new WhatsApp Marketing team a shared vocabulary. Definitions should be adapted to the organization, but the operational meaning must remain testable and connected to an owner.
Audience evidence in WhatsApp Marketing
Observable information showing who has the relevant situation and why the description is credible. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Value proposition in WhatsApp Marketing
A concise explanation of the useful change, intended audience and reason to believe. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Channel role in WhatsApp Marketing
The single primary job assigned to a channel within the broader journey. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Primary metric in WhatsApp Marketing
The accepted signal used to make the continue, revise or stop decision. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Diagnostic metric in WhatsApp Marketing
A supporting signal that helps explain why the primary outcome changed. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Conversion in WhatsApp Marketing
A defined action that is accepted only after quality and reconciliation rules are applied. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Attribution in WhatsApp Marketing
A model for assigning credit that must not be confused with true incrementality. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Incrementality in WhatsApp Marketing
The additional outcome caused by an activity compared with what would otherwise have happened. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Learning budget in WhatsApp Marketing
A capped amount of money, time or production capacity used to answer a defined question. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Quality gate in WhatsApp Marketing
A rule that blocks scale when traffic, leads, orders, engagement or data cannot be trusted. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Frequency in WhatsApp Marketing
How often a person is exposed to a message within a defined period. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.
Decision log in WhatsApp Marketing
A dated record of evidence, interpretation, action, owner and next review. For WhatsApp Marketing, apply the term to support opted-in conversations and useful business messaging and record its operational meaning in the measurement contract.