The following terms give a new Social Media Marketing team a shared vocabulary. Definitions should be adapted to the organization, but the operational meaning must remain testable and connected to an owner.
Audience evidence in Social Media Marketing
Observable information showing who has the relevant situation and why the description is credible. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Value proposition in Social Media Marketing
A concise explanation of the useful change, intended audience and reason to believe. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Channel role in Social Media Marketing
The single primary job assigned to a channel within the broader journey. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Primary metric in Social Media Marketing
The accepted signal used to make the continue, revise or stop decision. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Diagnostic metric in Social Media Marketing
A supporting signal that helps explain why the primary outcome changed. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Conversion in Social Media Marketing
A defined action that is accepted only after quality and reconciliation rules are applied. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Attribution in Social Media Marketing
A model for assigning credit that must not be confused with true incrementality. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Incrementality in Social Media Marketing
The additional outcome caused by an activity compared with what would otherwise have happened. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Learning budget in Social Media Marketing
A capped amount of money, time or production capacity used to answer a defined question. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Quality gate in Social Media Marketing
A rule that blocks scale when traffic, leads, orders, engagement or data cannot be trusted. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Frequency in Social Media Marketing
How often a person is exposed to a message within a defined period. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.
Decision log in Social Media Marketing
A dated record of evidence, interpretation, action, owner and next review. For Social Media Marketing, apply the term to earn attention and participation in social environments and record its operational meaning in the measurement contract.