The following terms give a new B2C Marketing team a shared vocabulary. Definitions should be adapted to the organization, but the operational meaning must remain testable and connected to an owner.
Audience evidence in B2C Marketing
Observable information showing who has the relevant situation and why the description is credible. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Value proposition in B2C Marketing
A concise explanation of the useful change, intended audience and reason to believe. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Channel role in B2C Marketing
The single primary job assigned to a channel within the broader journey. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Primary metric in B2C Marketing
The accepted signal used to make the continue, revise or stop decision. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Diagnostic metric in B2C Marketing
A supporting signal that helps explain why the primary outcome changed. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Conversion in B2C Marketing
A defined action that is accepted only after quality and reconciliation rules are applied. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Attribution in B2C Marketing
A model for assigning credit that must not be confused with true incrementality. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Incrementality in B2C Marketing
The additional outcome caused by an activity compared with what would otherwise have happened. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Learning budget in B2C Marketing
A capped amount of money, time or production capacity used to answer a defined question. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Quality gate in B2C Marketing
A rule that blocks scale when traffic, leads, orders, engagement or data cannot be trusted. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Frequency in B2C Marketing
How often a person is exposed to a message within a defined period. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.
Decision log in B2C Marketing
A dated record of evidence, interpretation, action, owner and next review. For B2C Marketing, apply the term to support consumer discovery, evaluation, purchase and loyalty and record its operational meaning in the measurement contract.