Seller order worksheetA Nigerian seller’s order review worksheet
Define the completed sale: Write when the customer has paid and received the item. Include cancellations, duplicate requests and replacement deliveries. A stable definition prevents a busy order form from being mistaken for successful sales.
Check the payment promise: Jumia’s reviewed page describes its own payment-on-delivery methods and restrictions. Inspect your merchant’s actual terms; the example does not establish methods available to every Nigerian customer or offer.
Set the naira allowance: Suppose an item leaves ₦12,000 after the seller’s stated product and routine fulfilment costs. Reserving ₦4,000 for the seller’s required contribution leaves ₦8,000 for acquisition. These are hypothetical business inputs, not FroggyAds rates or a Nigerian market benchmark.
Identify the order cohort: Group orders by the campaign period that generated them and retain their original identifiers through confirmation and delivery. Later cancellations should update that cohort’s result instead of disappearing from the record. This makes a delayed commercial outcome visible without rewriting the original media spend.
Verify the currency source: The CBN currency operations page identifies naira notes and coins. It supports our terminology, not an advertising exchange rate, acquisition target or traffic-performance claim.
Read a source before changing it: Inspect unsuccessful orders for a repeated address, disclosure or stock problem. Where the cause is uncertain, document that uncertainty and cap the next investigation.
Keep dispatch capacity visible: Ask how many additional orders the fulfilment team can process under the advertised promise. Adjust advertising exposure when stock or response capacity changes.
Review the affiliate boundary: Use your merchant’s approved destinations, claims and eligible locations. If final order states are unavailable, report the merchant event you actually receive without claiming confirmed delivered sales.
Record the failed-delivery cost: Identify charges actually incurred when an order fails. Avoid counting routine costs twice; include an extra trip or confirmation call only when supported by your records.
Choose the next practical repair: Fix a documented constraint, such as unclear delivery charges or outdated stock. Give the repaired destination a new version so later comparisons remain understandable.
| Order stage | Evidence required | What it can establish |
|---|
| Submitted request | Order identifier and source record | A customer attempted the order journey. |
| Seller-confirmed order | Accepted product, address and terms | The business intends to fulfil the request. |
| Paid, delivered order | Payment and completed delivery record | The chosen commercial event has occurred. |
A worked Nigeria media and handling calculation
Hypothetical seller calculation: ₦160,000 in media spend and 20 paid-delivered orders gives ₦8,000 media cost per order. If recorded failed-delivery handling adds ₦20,000 outside the routine costs already allowed, total specified acquisition and handling cost is ₦180,000 divided by 20, or ₦9,000. Compare that labelled figure with the seller’s stated ₦8,000 acquisition allowance; the extra cost changes the decision.
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