As previously noted, HubSpot topped the small business list with an impressivecustomer satisfaction score of 4. 8 out of 5. Act On checked in at No. 2 with a rating of 4. 7 out of 5, and Infusionsoft had a rating of 4.
3. Other providers adding eTrigue, Marketo, Pardot andSilverpop had “high user satisfaction” among small agencies but were utilized by “a smaller proportion. ”The reportalso estimates how much focus each application provider puts on each of the three respective company sizes. For example, TrustRadius says just below 70% of Hubspot’s focus is on small business users,while nearly all 96% of Infusionsoft’s is. Just over half of Act On’s focus is envisioned to be on small agencies.