TOA Technologies adds Software as a Service based field carrier management program and customer appointment scheduling answers and facilities to establishments world wide. Headquartered in Beachwood, Ohio, the agency develops, markets and sells ETAdirect, a web based purposes answer that provides superior tools for agencies with small, medium and big mobile workforces to automate and optimize planning, scheduling, appointment booking, as well as routing and job allocation and real time control of any variety of field service event. ETAdirect come with purposes for forecasting, skill control, routing, real time field management/dispatch and an superior HTML 5 based mobility app for field employees. It also comprises apps for collaboration, area based assistance and customer communications.
ETAdirect is powered by a patented set of rules that perpetually learns mobile employees’ work patterns, analyzes them statistically and uses sample consciousness to accurately are expecting an employee’s time of arrival at a purchaser’s location and the length that each job/appointment will take, thereby offering greater accuracy for making plans and purchaser adventure control. ETAdirect typically narrows the wait window to under 60 minutes. Using time based predictions, ETAdirect can communicate to consumers the exact time that a field provider worker will arrive via voice/IVR, email, text/sms, Twitter and other communications channels, decreasing buyer frustration, wasted time and inquiry calls to carrier provider call centers. The application is brought to agencies over the Internet using a program as a provider/eSaaS model.