1. Total exceptional management by Ellen Earle Chaffee and Lawrence A. Sherr. 2. Implementing total high-quality control: a proven strategy by Joseph R.
Jablonski. 3. Building a complete high-quality tradition by Joseph E. Champoux and Lenore B. Goldman. 4.
Problem solving with counsel and evaluation by Gay Lumsden and Donald Lumsden. 5. Leadership, values and the nonprofit association by Elizabeth Power. 6. Empowerment and teamwork in the first-class association by Denise Gallaro, Michael E.
Knight, Gay Lumsden and Donald Lumsden. 7. Strategic planning and management by objectives by D. Kerry Laycock.