Many businesses market only what they want to sell. However, social media is not about sales. It is ready building brand awareness, brand recognition, and trust. In today’s digital age, many clients go to social media first to attach with a enterprise—before ever dialing a phone. Consumers are looking to have their questions and issues addressed immediately.
A whopping 42 percent of consumers expect a reaction within 60 mins. You are looking to select a social media control company who has advertising or public relations event and client carrier skills to tackle good and bad client feedback in a social environment.