Below are five questions I want to pose to clients as they can provide a very good discussion base for purchasing at what’s truly essential to you and your customers. Create a form and get in the habit of surveying a handful of clients every month. I think you’ll be rewarded with tremendous insight and you’ll also find that your clients enjoy being asked what they believe. One word of caution, don’t accept vague solutions like “you supply good service.
” While that may be true and good to hear, that you would be able to’t work with that. Push a bit and ask what good service feels like and perhaps even in the event that they can tell you about a particular instance by which they felt they got good carrier.