Keeping People Safe and Informed About the Coronavirus About Facebook

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COVID 19 has led to blood shortages around the globe due to take care of in place orders restricting the potential for folks to donate. To help, we’re increasing our Facebook Blood Donations feature to join more people to their local blood banks, in order that they know when there is a shortage and where it is safe to donate. The Blood Donations feature is now accessible in South Africa, Senegal, Kenya, Burkina Faso, Côte d’Ivoire and Egypt as well as the US, India, Brazil, Pakistan and Bangladesh. We’re also operating with partners in India and Brazil to connect individuals with more local blood banks and hospitals in the course of the Blood Donations characteristic.

And in the US, we’re excited to announce a new partnership with AABB to join people to sanatorium blood banks. Many health professionals now advise dressed in non scientific masks – and in some places masks are required for activities like taking public transportation or traveling a shop – and we’ve seen people and companies of all sizes operating to fill this need. So we’re scaling back this transient ban to permit people to sell and trade non scientific masks, including people that are do-it-yourself or home made, in organic posts, ads and trade listings on Facebook and Instagram. We will still shield a short lived ban on selling clinical masks, akin to surgical or N95 masks, to avoid people from exploiting the pandemic for economic gain. You can learn more about how we define non clinical masks and advertiser restrictions for these ads here.

The coronavirus pandemic has underscored the importance of cyber web connectivity. While most people have shifted their lives online, there are still greater than 3. 5 billion people, including greater than 18 million Americans, who lack reliable internet access. To help, we’re partnering with the Information Technology Disaster Resource Center ITDRC and NetHope to provide cyber web connectivity to groups most impacted by COVID 19. The goal of these partnerships is to better understand the unique barriers these communities face in getting online and create the programs and infrastructure had to boom the provision and affordability of high satisfactory information superhighway access. Today we released the World Health Organization’s Health Alert on WhatsApp.

The WHO Health Alert is free to use and could answer common questions about COVID 19. It gives timely, reliable records about how to keep away from the spread of the coronavirus as well as travel advice, coronavirus myth debunking and more. To contact the WHO Health Alert, save the number +41 79 893 1892 in your phone contacts and then text the word ‘Hi’ in a WhatsApp message to get started. The service is firstly launching in English but will be accessible in all six United Nations languages English, Arabic, Chinese, French, Russian and Spanish in the coming weeks. Policy Enforcement: We will continue to enforce our policies and prioritize combating and disrupting harm across our platform.

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We are conducting human rights due diligence, shopping at capacity risks, and putting in place contingency plans that both prioritize the safety of our content material reviewers and assist the integrity of our platform. As Mark Zuckerberg mentioned on a press call, as an example, we have shifted sure content material review work to full time personnel and are specializing in areas adding child safety, terrorism, suicide and self injury, and damaging content associated with COVID 19. Some contract reviewers will do business from home, but with a discounted and remote team of workers, we are able to now rely more on our automatic techniques to detect and remove violating content material and disable money owed. As a result, we predict to make more errors, and reviews will take longer than normal, but we will continue to monitor how our strategies are appearing and make changes. In addition, reviewing content material can be frustrating, and working from home presents new obstacles in providing help to our teams, but we’re operating to ensure our content reviewers have the assets and help they need in this time. Over the past couple of years we’ve significantly scaled up our investments in safety and safety, including by hastily growing content review teams and increasing our equipment studying functions.

For both our full time employees and settlement personnel there is some work that can’t be done from home due to safety, privacy and legal purposes. We have taken precautions to protect our staff by cutting down the number of people in any given office, enforcing recommended do business from home globally, bodily spreading people out at any given office and doing additional cleaning. Given the hastily evolving public health considerations, we are taking further steps to offer protection to our teams and will be operating with our companions over the course of this week to send all settlement workers who perform content review home, until further notice. We’ll ensure that all workers are paid in this time. In addition, we’re assisting local governments and emergency response firms more easily communicate with their communities.

As COVID 19 has spread in the US, local governments have used Facebook to share crucial data with their groups about this fast evolving situation. Because of the increasing need to get timely and correct data to local groups, we’re expanding access to Facebook local alerts to much more municipal governments, state and local emergency response corporations and law enforcement agencies. State and native public health agencies will now also have the ability to push out timely, correct information to their local communities. And we’ll provide extra education to companions as they begin using local alerts to share best practices for using the tool most efficiently. We are quickly banning ads and trade listings, like those on Marketplace, that sell scientific face masks.

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We’ll begin to enforce this modification over a better few days. We already prohibit people from making health or medical claims associated with the coronavirus in product listings on commerce surfaces, including those listings that guarantee a product will prevent a person from contracting it. We even have a committed channel for local governments to share listings they trust violate local laws. Our teams are tracking the COVID 19 condition carefully and will make necessary updates to our guidelines if we see people trying to exploit this public health emergency. Anyone who searches for information related to the virus on Facebook is shown educational pop ups on top of search outcomes connecting them to expert health organizations adding the World Health Organization WHO.

We’ve released these globally over the last few weeks in all languages on Facebook, directing people to the WHO. In several countries we are directing people to their local ministry of health. For instance, in the US we are directing people to data from the Centers for Disease Control and Prevention CDC and in Singapore, we’re directing people to the Singapore Ministry of Health. Moreover, in countries where the WHO has said person to person transmission and deaths, we’ve shown further messages to people toward the head of News Feed with more data. We will also begin to remove content with false claims or conspiracy theories that experience been flagged by most appropriate global health businesses and local health experts that may cause harm to those that consider them. We are doing this as an extension of our current guidelines to remove content that could cause physical harm.

We’re specializing in claims which are designed to deter treatment or taking applicable precautions. This includes claims associated with false cures or prevention ways — like drinking bleach cures the coronavirus — or claims that create confusion about health assets that are available. We also will block or limit hashtags used to spread incorrect information on Instagram, and are conducting proactive sweeps find and take away as much of this content material as we can. For instance, we may help people get suitable and recent facts from partners through messages on top of News Feed on Facebook; these can be deployed according to information from the WHO. When people search for statistics related to the virus on Facebook or tap a related hashtag on Instagram, we can floor an educational pop up with credible data. We have also offered free advertising credits to enable businesses to run coronavirus schooling campaigns on Facebook and Instagram in affected regions and are discussing ways to provide extra assistance and help to health specialists.