Thank you to your continued persistence and cooperation in the course of the on going situation. All of HostDime’s global data facilities have continued to remain operational as usual. As we are regarded a essential infrastructure marketplace, as described by the US Department of Homeland Security, this means that our data center operators remain available and able to help. As we work toward returning to more normal operations we are happy to announce that our Orlando data center can be reopening to Colocation access on an appointment only basis. Starting June 1st at 10:00 am EDT Colocation clients might be able to time table access appointments with the following regulations and necessities in place:Our Colocation lounge and conference rooms will remain closed until further notice, however, use of the Colocation lounge may be requested for fair technical needs which could be authorized on a case by case basis.
We have also got rid of the normal use of crash carts to reduce common contact surfaces. If you are expecting to need a cart please tell us on your access request. Our critical Data Center staff will continue to serve all consumers via our ticketing portal including requests for remote hands, remote reboot requests, and scheduling access for Colocation consumers. Site warehouse facilities will remain closed for purchaser access, though, we can stage inbound shipments or accessories pickup during your scheduled access. To schedule access please open a ticket with here information and our data center operations team will provide help to in reserving an available time.
We applaud our on site staff and all other IT workers who are playing an essential role in helping companies stay online in this condition. Our sales team remains available during normal working business hours ready to help with any of our merchandise and facilities as usual. Cleaning is being doubled up and we are offering an environment that our staff can be assured is safe for them to work in. We will proceed to supply notifications for facility exact access closure or status adjustments as we development toward returning to normal operations. We ask that consumers try to restrict their access and remote hands requests to required or severe issues up to feasible to permit staff to focus on servicing these requests as quickly as possible. We sincerely respect the persisted guide from our team, our consumers, and our partners as we remain united with all and sundry operating to get better from this pandemic.