CMO’s top martech stories for the week December CMO Australia

Loading...

Bold360 said its AI powered chatbots handle hobbies queries over all messaging channels, freeing human agents to spend more time on complex and higher value inquiries. It reduces agents’ workloads as a result of bots can handle repeated questions over messaging channels, and look through connected systems and carry relevant assistance to the agent’s fingertips. Agents manage these new channels in a unified, robust workspace with routing functions adapted to handle both asynchronous and live conversations, guaranteeing best efficiency as a company expands the engagement channels it offers customers.

Loading...
Loading...

See also  Facebook refunds advertisers for mobile video ads played out of view