7 Tips to Make Customers Loyal to Business
Loyal customers are one of the important things that can help a business grow. To attract loyal customers, an entrepreneur must not only have a good quality product but also must start paying attention to good service quality so that customers are more satisfied with your business. Making customers loyal to business is not easy, it takes hard and consistent effort to what has been given before. Below are some tips that you can imitate to keep your customers loyal and keep buying your products.
Give The Best Service
Good quality service is the first way you must do to make customers loyal to your business. To provide good service to customers, try to start listening to customers and provide solutions to customer problems quickly and accurately. You can also provide tools that make it easier for customers to reach your business, for example providing 24-hour service.
Face with transparency
Every business experiences difficulties or problems sometimes, such as out of stock, Internet network errors, and so on. If you have a problem in business, try to get up and confront the problem with the customer. Don’t let them wait and guess what happened. You can also provide updates about the problem through social media, email, SMS, and other media that you have. By being honest and being able to deal with problems transparently, customers will find it easier to trust your business, so they will become loyal customers.
Never Ignore Customers
Many entrepreneurs often make this mistake. Where, they want to target new customers for their business, and old customers end up being ignored. Getting new customers is easier than you have to look after old customers who are already loyal to the business. To avoid this, try to provide the same service between new and existing customers.
Admit Mistakes Made
Everyone has experienced mistakes. If this happens in business, try to admit mistakes and apologize to customers for mistakes that have been done. Nowadays information dissemination can be very easy, and if you make a mistake on one customer, other customers can find out. To avoid losing customers, try to listen to their complaints and try to be responsible by apologizing. You can also provide solutions so that the error can be forgiven. Admitting to be wrong will be a better choice for loyal customers.
Always Keep Promises
Having a good reputation in the eyes of customers is the hope of all entrepreneurs. For that, try to be consistent and always keep promises to customers, such as sending goods within 24 hours. By always keeping promises, customers will have more confidence in your business and will indirectly build value for potential new customers. If at any time you need a long time to deliver goods for any reason, you also have to convey to the customer. For example, when the moment of Eid and product orders become busy. This of course can cause delivery to be longer than usual.
Always Keep Promises
Having a good reputation in the eyes of customers is the hope of all entrepreneurs. For that, try to be consistent and always keep promises to customers, such as sending goods within 24 hours. By always keeping promises, customers will have more confidence in your business and will indirectly build value for potential new customers. If at any time you need a long time to deliver goods for any reason, you also have to convey to the customer. For example, during Christmas and New Year moments and product orders are crowded. This of course can cause delivery to be longer than usual.
There isn’t a single person who dislikes surprises. To make customers loyal to the business, try to surprise them at special moments, for example when they are birthdays. You can give them birthday gifts which can be sent directly to the address listed. If you don’t have enough capital, you can give them a direct greeting via social media, SMS, email, or telephone. That way, customers will feel happy and cared for, which can make them loyal to your business.
Create a Customer Loyalty Program
The last thing you have to do is create a loyalty reward program for loyal customers. With this program, you can maintain good relationships with customers. You can give rewards through various things, from collecting points, giving VIP cards to limited services, and so on. With this program, customers will keep coming back to buy your products and continue to be your loyal customers.
Those are some tips you can do to make customers loyal to your business. For your business to grow, don’t forget to advertise through the Froggy Ads service, you can start by advertising your products so that later you can increase visitors on your online business portal. Froggy Ads is an online advertising service that can help you control all your product campaigns. helps you target your desired marketing target and provides you with multiple options for marketing your product.