4 Tips to Improve Service Quality in Business
In the business world, apart from attractive prices and product guarantees, improving service quality is an important element. The three of them must be related and run in balance. If it runs in balance, of course, attract new buyers to make transactions on your product.
So, when the buyer is satisfied with the excellent service quality, the buyer will not hesitate to introduce your product to other friends or relatives.
Therefore, so that the quality of your service is truly prime, it’s good to see tips on how to improve service quality in business.
1. Seek a Quick, Accurate, and Responsive Response
Your prospective customer will leave traces of when his questions are not answered by you. Especially if consumers have bought your product, then they complain about your product. What you need to make sure is that you have a quick, precise, and responsive response.
Do not let potential customers or consumers wait too long. If so, it will have a big impact on the development of your business. Give accurate answers so that your customers are satisfied with the quality of your service.
If you don’t immediately respond, what happens is that consumers will switch to competitor products. The bigger impact, consumers will tell your slow response to their friends or relatives. So that the credibility of your business can be disturbed.
2. Provide Special Programs for Consumers
When you have found loyal customers, give them a special program. So that there is a mutual relationship between your business and consumers.
For example, your product is a book. Give special discounts for loyal customers. In addition to discounts, you can provide attractive promos for the first time buying. When they buy, consumers usually recommend your product to a wider audience.
Thus, consumers will not switch to other competitors’ products. Satisfied customers, your business is getting on top and leaving competitors.
3. Greetings, Greetings, and Smiles
Greetings, greetings, and smiles or commonly abbreviated as 3S are great tips when dealing with consumers. They will be happy when they see you do service with this model. Apart from the 3S, you also need to have a sense of patience because every consumer has a different character. Serve them well and kindly because it has an impact on the development of your business
When the quality of your service is good, consumers will be satisfied. It is possible if consumers will come back and buy your product again. Remember, customer satisfaction is an important point. Therefore, keep the quality of your service.
4. Ask for criticism and suggestions from consumers
When customers are satisfied with the quality of your service, don’t hesitate to ask for criticism and suggestions from them. Of course, every consumer’s criticism and suggestions must be different. Some consumers are well served but provide unsatisfactory criticism and suggestions. Some consumers are served modestly but provide satisfying criticism and suggestions.
You don’t need to be afraid of unfavorable criticism and suggestions. From consumers, you can learn how to understand the characteristics of consumers so that they can improve the quality of better service.
Contact them, ask them what services are still lacking for consumers. So that you understand and be able to fix it in the future. Sharp criticism and constructive suggestions are the key to developing better service quality.
These are tips for improving the quality of service in your business. For your business to grow, don’t forget to advertise through the Froggy Ads service, you can start by advertising your products so that later you can increase visitors on your online business portal. Froggy Ads is an online advertising service that can help you control all your product campaigns. helps you target your desired marketing target and provides you with multiple options for marketing your product.